Return & Refund Policy – Story Life Style
At Story Life Style, customer satisfaction is our top priority. We are committed to providing high-quality fashion and lifestyle products with a smooth and reliable shopping experience. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.
Return Eligibility
Customers may request a return or exchange under the following conditions:
- The product must be unused, unwashed, and in its original condition.
- All original tags, packaging, invoices, and accessories must be included.
- Return requests must be submitted within the eligible return period after receiving the product.
- The item must not show signs of damage caused by misuse, improper handling, or personal use.
Non-Returnable Items
Certain products are not eligible for return or exchange, including:
- Discounted, clearance, or promotional sale items
- Customized or personalized products
- Innerwear, personal-use, or hygiene-sensitive items
- Products damaged after delivery due to customer misuse
Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect product:
- Please contact our customer support team immediately after receiving the item.
- Share clear photos or videos of the issue for verification.
- Once approved, we will arrange a replacement, exchange, or refund according to the situation.
Return Process
To request a return or exchange:
- Contact Story Life Style customer support with your order details.
- Provide the reason for the return along with supporting images if required.
- After approval, securely pack the item in its original packaging.
- Send the product through the instructed delivery process.
Products returned without approval may not be accepted.
Refund Policy
- Refunds are processed after the returned product has been inspected and approved.
- Approved refunds may take several business days depending on the payment method or banking process.
- Shipping charges are generally non-refundable unless the return is due to our error.
Exchange Policy
We offer exchanges for eligible products based on:
- Size issues
- Product defects
- Wrong item delivery
- Availability of replacement stock
If the requested replacement item is unavailable, customers may receive a refund or alternative product option.
Cancellation Policy
Orders may be canceled before shipment confirmation. Once the order has been dispatched, cancellation requests may no longer be accepted.
Important Notes
- Story Life Style reserves the right to reject returns that do not meet our policy conditions.
- Return policies may be updated or modified without prior notice.
- Customers are encouraged to review product details carefully before placing orders.
Contact Support
For return, exchange, or refund assistance, please contact the Story Life Style support team with your order information.
Story Life Style — Your Satisfaction is Part of Our Story.
